At JNB Clothing, we’re committed to providing exceptional service to every customer. Whether you have a question about your order, need help choosing the right size, or want to know more about our products, our team is here to assist you.
How to Contact Us
For all enquiries, please use the contact form available on our website. We aim to respond to all messages within 24–48 hours during business days (Monday–Friday).
What We Can Help With
Order Enquiries
Track your order
Update shipping details
Check order status
Product Information
Sizing advice
Material and fabric details
Care instructions
Stock availability
Returns & Exchanges
Start a return
Arrange an exchange
Report a faulty or incorrect item
Payment Issues
Failed payments
Refund status
Payment method questions
General Questions
Anything else related to JNB Clothing, our brand, or products — we’re happy to help.
Response Times
We typically respond within 24–48 hours (Monday–Friday). If you get in touch over the weekend or during a public holiday, we’ll reply on the next business day.
During peak periods — such as new product drops or seasonal sales — response times may be slightly longer, but we’ll always do our best to help you quickly.
Before You Contact Us
You might find the answer you’re looking for in one of our support pages:
FAQ / Shipping & Returns
Size Guide
Ordering Policy
Delivery & Shipping Policy
Returns & Exchanges Policy
We're Here to Help
Your satisfaction is our priority. If there’s anything we can do to make your JNB experience better, please don’t hesitate to reach out.
