Customer Service

Customer Service

At JNB Clothing, we're committed to providing exceptional service to every customer. Whether you have a question about an order, need help with sizing, or want to know more about our products, we're here for you.

How to Contact Us

Please use the contact form available on our website for all enquiries.

We aim to respond to all enquiries within 24–48 hours during business days (Monday–Friday).

What We Can Help With

  • Order enquiries: Track your order, update shipping details, or check order status
  • Product information: Sizing advice, material details, care instructions, or stock availability
  • Returns & exchanges: Initiate a return, arrange an exchange, or report a faulty item
  • Payment issues: Failed transactions, refund status, or payment queries
  • General questions: Anything else about JNB Clothing, our brand, or our products

Response Times

We typically respond within 24–48 hours during business days (Monday–Friday). If you contact us over the weekend or during a public holiday, we'll get back to you on the next business day.

During busy periods (such as new product launches or seasonal sales), response times may be slightly longer, but we'll always do our best to help you as quickly as possible.

Before You Contact Us

You might find the answer you're looking for in our FAQ section or policy pages:

We're Here to Help

Your satisfaction is our priority. If there's anything we can do to improve your JNB experience, please don't hesitate to reach out.

Dream Loud. We're Listening.