Shipping policy

Shipping & Returns – JNB 
We want your JNB apparel to reach you safely, quickly, and hassle-free. This page covers shipping, delivery, returns, and refunds.
Shipping
Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is shipped.
Shipping Methods & Delivery Times
🌍 Region 🚚 Carrier ⏱ Estimated Delivery 📝 Notes
UK Royal Mail / DHL / UPS 2–5 business days Standard shipping with tracking
Europe DHL / UPS / Local Courier 5–10 business days Customs may affect delivery times
Rest of the World DHL / UPS / Local Courier 10–20 business days Duties or import taxes may apply

Delivery times are estimates only and may be affected by customs, carriers, or events outside our control.

Shipping Costs
Shipping fees are calculated at checkout based on your location, package weight, and delivery method. Occasionally, we offer free shipping promotions — check our website for current offers.
Order Tracking
After your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery from our warehouse to your door.
International Shipping & Duties
  • Customers outside the UK may be responsible for import duties, customs fees, or taxes.
  • These charges are not included in your purchase price or shipping fees.
Lost or Damaged Orders
If your order is lost or damaged, contact us within 7 days of delivery (or expected delivery date). We may request photos or other evidence to process a replacement or refund.
🔄 Returns & Refunds
Return Window
  • UK Orders: 7 days from delivery
  • International Orders: 14 days from delivery
Items must be unworn, unwashed, and in original condition with tags attached. Items showing wear, damage, or alteration cannot be returned.
How to Return
  1. Email contact@jnbjanebu.com with your order number and reason for return.
  2. Receive your return authorization and instructions.
  3. Pack the item securely with all tags and accessories.
  4. Ship using a tracked service to the provided address.

Return shipping costs are your responsibility unless the return is due to a faulty or incorrect item.

Exchanges
Exchanges for size or style are possible subject to stock availability. Contact us to arrange an exchange.
Refunds
  • Refunds are issued after we receive and inspect your return.
  • Approved refunds are sent to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable, except when the return is due to our error.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll provide instructions for a no-cost return and arrange a replacement or refund.
Non-Returnable Items
  • For hygiene and quality reasons, we cannot accept returns on:
  • Gift cards
  • Final sale or clearance items (unless faulty)
Final sale or clearance items (unless faulty)JNB-JANEBU is committed to delivering your apparel safely and ensuring you're completely satisfied with your purchase.