Shipping FAQ
Frequently Asked Questions About Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United Kingdom. There are no minimum order requirements – every UK order qualifies for free standard delivery.
How long does UK delivery take?
Standard shipping within the UK typically takes 3-5 business days from the date your order is dispatched. You'll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes, we ship to all European Union countries. Standard international shipping to the EU is £14.99 per order and typically takes 7-14 business days.
What's the difference between Standard and Express shipping?
For UK customers, we offer two options:
- Standard Shipping: FREE – Delivery in 3-5 business days
- Express Shipping: £5.99 – Faster delivery in 1-2 business days
Can I track my order?
Absolutely! Once your order is dispatched, you'll receive an email with a tracking number so you can follow your package every step of the way.
What if I'm not home when my order arrives?
If you're not available to receive your delivery, the courier will typically leave a card with instructions on how to collect your package or arrange redelivery.
Do you ship to PO boxes or BFPO addresses?
Please contact us directly if you need to ship to a PO box or BFPO address, as availability may vary depending on the carrier.
Where do you ship from?
All orders are dispatched from our location in Northampton, United Kingdom.
What happens if my order is delayed or lost?
While rare, if your order is delayed beyond the expected delivery time or appears to be lost, please contact our customer service team and we'll investigate immediately and work to resolve the issue.